Privacy Policy

LAST UPDATED: 11.26.2018


We are committed to protect the privacy of your personal information collected at or in connection with the Nuke Age Store Website. We will never rent or sell your personal information to any third party for marketing purposes.

Welcome to the Nuke Age Store Website (the “Website”), by visiting this Website you are accepting the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use this Website. If our services require that we modify this Policy, all modifications will immediately become effective upon posting them on the Website. Review this Policy regularly. Your continued use of the Website following the posting of changes to this Policy means you accept those changes.

WHO WE ARE

Nuke Age Store is an online gift shop operating internationally, with providers in America, Europe and Asia. Our website address is: https://nukeage.com. For contact details please see the Contact Us section at the bottom of the page.

CONSENT TO COLLECTION AND PROCESSING OF INFORMATION 

This Website may be operated, in whole or in part, outside of the United States and outside of the European Economic Area (“EEA”). The information we collect may be transferred to, processed, or stored at a destination outside the United States or the EEA for purposes such as the fulfillment of your order, the processing of your payment details and the provision of support services. By using our Website you agree to have your personal information transferred, processed or stored outside of the United States and outside of the EEA. We will take all reasonably necessary procedures to ensure your data is treated securely and in accordance with this policy.

INFORMATION WE COLLECT 

Information we collect form you may include personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies. We do so in order to process your orders and offer you a better customer experience.

We may collect information from you in the following ways:

  • Information you provide us: we store information that you submit when using the Website or in connection with the Website (ordering details, account information, queries, emails, profile information, and any text, images or video you submit).  We also collect information about your site use, customer traffic patterns and shopping preferences, like the products you are interested in and the products you purchase. When you subscribe to our newsletter we will require your name and email address. If you sign up for an account or place an order we may ask for additional information such as your full name, date of birth, phone number, shipping address, billing address, contact and credit card details, among other data.
  • Information obtained automatically: whenever you interact with our Website, we receive, process and store some information automatically by means of “cookies” (see the Cookies section below). This information includes your IP address; your computer, browser, operating system and internet connection details; purchase history; clickstream and path analysis of your journey through our website; and products you searched for. We may also use software tools to measure page interaction and store information such as the length of your sessions, the length of visits to certain pages, repeat visits and clicks. Personal data is also collected from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.
  • Email and social media communications: we collect and store information when you contact us in any form, including email, contact forms, comments, and social media messages or posts. If your email software supports it, we attempt to receive a confirmation when you open and click on our email newsletters, in order to improve our newsletter quality. When you choose to connect your social media account with the Website, or one of its social media accounts, we collect personal information that you have made publicly available on that social media website. For example, if you connect your Facebook account with our Facebook Fan Page, we may collect public information such as your name, profile picture, cover photo, username, gender, friend networks, age range, locale and friend list. We may also obtain other non-public information from the social network website with your permission.
  • Information from third parties: we may receive information about you from other sources (such as companies providing commercially available databases) and add this to our information storage.

USE OF INFORMATION 

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
  • Cart contents: we’ll use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email address and phone number, which will be used to populate the checkout for future orders.

We may share your personal information with third party service providers, including manufacturers and printers, wholesalers, shipping and logistics companies, banks and payment processing companies, email and web service providers, data storage providers and market research firms. Information may be used to:

  • process and deliver your order via our service providers: by placing an order you are giving permission to pass on the necessary information to our service providers to enable fulfillment of your order. Our service providers will pass only the necessary data to the appropriate carrier for delivery & tracking;
  • provide you with customer support services;
  • help prevent fraud: we may check payment card details with our credit agency, who may keep a record of that information;
  • verify your age;
  • provide a more personal shopping experience: we use the information to open and run your Nuke Age customer account, administer discounts and coupons, and provide you with product suggestions that might interest you.

By placing an order and/or submitting your data to us you agree to this use.

If we believe in good faith that it is necessary to do so, we may also share information to respond to legal processes (e.g., a court order or subpoena) to protect our property and legal rights and those of our users or if otherwise required by law.

We may also disclose or otherwise transfer personal information to an acquirer, successor, or assignee of all or part of our business, including as a part of any merger, acquisition, sale, or bankruptcy.

HOW LONG WE RETAIN INFORMATION 

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. The period of time we store your personal data may vary according to the nature of the data and the way it was collected.  Contact form entries are stored for six months, analytics records for a year, and customer purchase records for ten years. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day.

DATA SECURITY 

The Nuke Age Website uses an ssl certificate that encrypts your information as it travels through the Internet to minimize the possibility of any third party accessing your private information. Only we and our third party providers are able to decrypt the information in order to process your transaction. Access to personal information on our database is restricted to authorized staff.

We take reasonable steps to keep your information safe; however, due to the nature of the Internet, we cannot guarantee complete security of your data from alteration, loss or unauthorized access during transmission or while stored on our systems or elsewhere. Any transmission is at your own risk. You are responsible for using your account and passwords in a secure and private manner. Do not share your passwords; keep them confidential.

MARKETING COMMUNICATIONS 

If you subscribe to our email newsletter, you will receive no more than one email per week unless we truly have interesting news to share like a promotion, a new collection or our monthly catalogue.

If you no longer wish to receive email newsletters, you can unsubscribe using the link provided in each newsletter or, otherwise, contact us.

THIRD PARTY LINKS 

Our Website contains links to other sites that are not owned, maintained, or controlled by us. We are not responsible for the content, privacy policies and security practices of those sites, even if they were accessed through our Website; we will not be liable for any damage or loss caused by their use. Any information you provide on third-party sites is provided directly to the operators of those sites and is subject to those operators’ policies, if any. Please learn about every third-party site’s privacy policy and security practices before giving them any information; and please take precautions when clicking on a link.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

We are not responsible for the content, privacy policies and security practices of those sites, even if they were accessed through our Website; we will not be liable for any damage or loss caused by their use.

CONTACT FORMS

When you submit information through our contact forms in the Contact Us page or elsewhere, we will receive your name and email, along with your message, questions, or comments. We keep that information in storage for up to six months for customer service purposes, but we do not use the information submitted for marketing purposes.

COMMENTS 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. Please see the Gravatar Service privacy policy for more details. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MEDIA 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

COOKIES 

To better understand how our visitors use our service and to help us provide a better experience, we may collect and store information either directly in log files and cookies, or via third party vendors, including Google and Facebook.

A cookie is an element of data that our Website sends to your browser, which may then store it in your system and provide you with personalized information from our Website. You can choose to disable cookies, but please be aware that this will prevent you from taking full advantage of the services our Website provides and some parts of the Website may not function correctly.

Please note that third parties, like advertising networks and web analysis services providers, may also use cookies over which we have no control.

We use cookies for the following:

  • site administration;
  • site operation: for example, cookies that allow you to log in or use the shopping cart;
  • research and development: for example, cookies that count the number of visitors to the Website and analyze the way they interact with it in order to improve our clients’ experience.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

THIRD PARTIES

We use the Hummingbird plugin that uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy can be found here.

ANALYTICS 

The Nuke Age Website uses Google Analytics along with the Monster Insights plugin to analyze customer data and website interaction. We may collect information about your device and interaction with an email. We use cookies and other tracking technologies to collect some of this information through Mailchimp integration.

Please visit Google Analytics Privacy Policy, Monster Insights Privacy Policy and Mailchimp Privacy Policy for more information about their practices on collection, processing and storage of information.

If you would like to opt out of analytics tracking please contact us.

PAYMENTS 

We handle payments via 2Checkout, a secure, PCI-compliant third party payment provider that processes and stores any sensitive data such as payment details and credit card numbers. Nuke Age does not store any credit card information. When processing payments, some of your data will be passed through a secure, encrypted connection to 2Checkout, including information required to process or support the payment, such as the purchase total and billing information. Please see the 2Checkout Privacy Policy for more details.

We take reasonable steps to keep your information safe; however, any transmission is at your own risk. You are responsible for using your account and passwords in a secure and private manner. Do not share your passwords; keep them confidential.

In the unlikely event that you feel you’ve been the victim of fraud or unauthorized use of your credit/debit card, please contact your banking institution or credit card issuer immediately, and inform us at customersupport@nukeage.com.

YOUR RIGHTS OVER YOUR DATA AND ACCESS OF INFORMATION 

You have the right to access information held about you. You can access and update some of your personal information  through your profile settings. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you have any complaints, comments or questions about the way we collect and use your personal information, or if you would like to access or correct your personal information, please contact us. Any request to access information may be subject to a fee to cover the costs of collecting the data.

CONTACT US

All notices shall be given to us, by email.  Should you have any questions relating to our Privacy Policy and Terms and Conditions, or if you would like customer support, information about a product, or provide feedback on our service, please contact us at customersupport@nukeage.com.

Nuke Age Production Facility:
1300 Rosa Parks Blvd
Detroit, MI 48216
United States

Nuke Age Administrative Offices:
Pedro Fermin Cevallos E8-44
Quito, EC 170803
Ecuador