Frequently Asked Questions

What payment methods do you accept?

We currently accept Paypal, credit cards (VISA, MasterCard, American Express, Discover, JCB, and Diners Club), and PIN debit card transactions.

Are your payment methods secure?

We handle payments via a secure, PCI-compliant third party payment provider that processes and stores any sensitive data such as payment details and credit card numbers. Nuke Age does not store any credit card information. When processing payments, some of your data will be passed through a secure, encrypted connection to our payment provider in order to process the payment.

In the unlikely event that you feel you’ve been the victim of fraud or unauthorized use of your credit/debit card, please contact your banking institution or credit card issuer immediately, and inform us at customersupport@nukeage.com.

What are your shipping options?

All products apply for Free International Standard Shipping.

The Nuke Age Store works with multiple providers. Clothing items are produced in the USA, however other type of products may come from International providers. When you submit your order, it is processed and sent to the provider who has it in stock for its dispatch. Please be aware that if you purchase multiple products they may arrive at different times and/or through different shipping companies. Once your complete order has been shipped, we will send you an email notification with the estimated delivery date and tracking number (if available) of each dispatched product.

We expect to deliver your products by the estimated delivery date or within 60 days from the date of order. Holiday season can saturate delivery services and it may take longer than usual for your products to arrive. Please take precautions and order with anticipation during those months.

Shipments may incur customs fees depending on the country and its regulations. Please learn about your country’s legal custom obligations before you make a purchase. Custom taxes and fees will be at your own expense. You must pay any customs fees to the appropriate customs agency before you can receive your order. We are not responsible for any loss or damage made to the product if it is retained in Customs. If the order is returned to us because you failed to pay your custom duties or taxes, then, additionally to custom fees, you will need to pay all delivery charges and other maintenance costs we incur before we send it back to you.

What is your Returns Policy?

All sales are final. No refunds or exchanges available. Replacements are available only if the product is faulty.

What if the product I receive is faulty?

We stand behind the quality of our products, but we all make mistakes. If your product is faulty you may return it within 7 days of receiving it for a replacement at no charge. No refunds available. Please inform us at customersupport@nukeage.com and we will send you instructions on how to proceed.

You must return the product in an unused, undamaged state. We will inspect it upon arrival and, if found faulty and in the right state, we will replace it at no charge.

Please note that all shipping costs of returning the product will be at your own expense. We will assume the cost of redelivery only. We strongly suggest you use special delivery when returning products to us, as we are unable to refund items that are lost in the mail. All products will remain your responsibility until they reach us, you should retain your proof of postage.

Can I cancel my order?

Cancellations are available for non-clothing items only. Cancellations must be made within 24 hours from purchase. If the product has already been shipped by the time you cancel the order, even if it’s within the 24 hour period, we cannot cancel the order and the sale becomes final.

Can I return a product?

Sadly, we cannot refund nor exchange your product. Please be sure to order the correct size, model and color. Refer to the Size Chart in each product page for detailed information and dimensions of each product. Also make sure your order and shipping details are input correctly. We will not be liable for products sent to a wrong address or with the wrong characteristics (quantity, size, color, model, etc.) due to customer’s input mistakes.

How do I subscribe to your mailing list, or unsubscribe from it?

To subscribe to our mailing list simply enter your email in the form below, on the footer section of this page, and press subscribe. To unsubscribe from our mailing list use the link provided at the end of every newsletter or contact us.

Contact Us

All notices shall be given to us, by email.  Should you have any questions relating to our Terms and Conditions and Privacy Policy, or if you would like customer support, information about a product, or provide feedback on our service, please contact us at customersupport@nukeage.com.